For student accounts:

The External ID should either be studentid, school number, grad year (1234567,790, 2022) or just the school number (790). This includes Polaris (782).  If the student is out-of-district, the External ID should be non-district. If you would like to put what school they are attending somewhere on their account it should be in the Other Notes.

The Grad Year should be the last 2 digits of the students graduation year. So 2022 would be 22. For non-district students, if at all possible, try to get the student’s graduation year. It makes archiving old students easier if the graduation year is there. 

The End Date should be in the m/d/y format. If an account has no courses, put NO ORDERS and the date checked. (ex: NO ORDERS 9/2/20)

For staff accounts (anyone other than a student):

Course Teachers – Only teachers currently teaching a course. External ID should be ONLINE TEACHER (this is how Jordan gets the list of teachers for all of their reports). The Description, the Grad Year and End Date should be STAFF. If additional information is needed it should be put in the Other Notes.

All other ESO staff – The External ID should be STAFF. The Description, Grad Year, and End Date should be STAFF. If additional information is needed it should be put in the Other Notes.

Focus Center – External ID should be FOCUS CENTER. The Description, the Grad Year and End Date should be STAFF. If additional information is needed it should be put in the Other Notes.

For other Alpine District users, like proctors or district employees – External ID should be school code and then STAFF. (EX: 704 STAFF) The Description, Grad year and End Date should be STAFF. Their position can go in the Other Notes. (ex: DC Coordinator or Counselor)

Test accounts – The Description, External ID, Grad Year, and End Date should be TEST.

1. Search the student in Buzz.
2. On their details page, select “More.” (3 dots at the top right)
3. Select “Reset Lockout.”
4. Click on the 3 dots again and select “Change Password.”
5. Give the student something easy to communicate.
   1. They can change the password again to something more secure once they are back in their account by doing the following:
   2. Click on their name in the top right corner of Buzz
   3. Select “Change Password”
   4. Enter the current password and what they wish to change it to.

• Active
  • Currently enrolled
• Complete
  • Finished all assignments/tests
  • Received graduation credit
•  Inactive
  • Cheated
  • Never paid
  • Expired
• Withdrawn (No Score)
  • No longer needed
• Delete
  • No longer needed AND no work done

1. Search in WooCommerce for any orders made for the student.
2. Write down who paid, for what, and the order #’s.
3. Search the student under “Users” in the shopping cart.
4. Delete the student’s account ONLY in the shopping cart.
5. Go to esotools.net
   1. Make sure you have access to the site.
      1. If you do not, contact McKay to get you set up.
6. Select “Grades”.
7. Search the student’s name and select them.
8. Click the pencil icon next to their username and enter the correct Student ID number.
9. Select the little green checkmark and check in Buzz that it changed.
10. Reset the student’s password.
11. Sign the student in to the shopping cart as if you are them.
12. Using coupon codes, purchase any active units the student has and their registration fee.
13. In the notes on the order, make sure you state the information you wrote down earlier: who paid, the original order #’s, and that they were paid for under the wrong username.
14. Once ordered, sign out as the student and go to “subscriptions” in WooCommerce.
15. Change any end dates to match the student’s original ones.
16. Ordering their classes again may have changed the end dates in Buzz so be sure to change them back to their originals.
17. Send email to the student notifying them of their username and password changes.

When students have special circumstances regarding their accounts, this information will be documented on the details page of their Buzz account like so: 

** 00 = student’s graduation year.
(**/**/**) = the day before school starts the following year (do no include the parenthesis in the date)