Changing a Student’s Username

1. Search in WooCommerce for any orders made for the student.
2. Write down who paid, for what, and the order #’s.
3. Search the student under “Users” in the shopping cart.
4. Delete the student’s account ONLY in the shopping cart.
5. Go to esotools.net
   1. Make sure you have access to the site.
      1. If you do not, contact McKay to get you set up.
6. Select “Grades”.
7. Search the student’s name and select them.
8. Click the pencil icon next to their username and enter the correct Student ID number.
9. Select the little green checkmark and check in Buzz that it changed.
10. Reset the student’s password.
11. Sign the student in to the shopping cart as if you are them.
12. Using coupon codes, purchase any active units the student has and their registration fee.
13. In the notes on the order, make sure you state the information you wrote down earlier: who paid, the original order #’s, and that they were paid for under the wrong username.
14. Once ordered, sign out as the student and go to “subscriptions” in WooCommerce.
15. Change any end dates to match the student’s original ones.
16. Ordering their classes again may have changed the end dates in Buzz so be sure to change them back to their originals.
17. Send email to the student notifying them of their username and password changes.