Test Troubleshooting

• Tests can close prematurely for a variety of reasons:
  • The unit expires while the student is in the middle of the test. If this happens, the Submit button won’t appear. 
    • To fix, extend the unit until the end of the day and tell the student to wait for the test to refresh on its own. It may take a few minutes. (If the student refreshes the page themself, they will lose their test answers.)
  • If the student clicks off the test to open another window or tab
    • There should not be any other tabs or windows open while the student is testing to help prevent cheating