How to Request a Refund

If a student or parent requests a refund you will need to fill out a Refund Request Form.

• Fill in all applicable information and give hard copy to Emily.
  • She will fill out information on the Refund Request Google Sheet.
    • Use this form as a reference for…
      • When the check will be mailed
      • If you are unsure if another help desk member has already submitted a refund request for an order.
      • Check if there was a clerical error and someone never received their check (wrong name, wrong address etc.)
        • Make sure the address is correct by checking Skyward, the billing address is NOT  always accurate
      • Emily updates this form weekly
• The Financial Secretary (Emily) issues the refund and keeps a record of all of them.
  • When they’ll receive their check:
    • The typical procedure (unless there are exceptions like holidays and breaks) is that Emily has to submit refund requests to accounts payable by 5 PM on Tuesdays
    • If submitted by that deadline, a check will be printed and mailed by Thursday or Friday. The student/parent should receive the check within the next week
• After filling out the form and handing it to Emily, be certain to manually expire the student’s registration in the shopping cart so that they can’t try and purchase more courses without paying their registration again
  • We rarely, if ever, issue refunds for unit fees. Typically only registration fees are refunded in extenuating circumstances.
• Finally, be sure to leave a note on their Buzz account saying so and change their end date to RR.