1. These refunds can only be done if the order was made on the same day. If it has been more than 24 hours, we cannot do this type of refund
2. Go to WooCommerce and select Orders
   1. Search for the student
   2. Click on the order number
   3. Scroll down to where you’ll see the Refund button (it’ll be on the bottom left side of the Item box) 
   4. Click on Refund
   5. Under Refund amount, enter the exact amount available to refund 
      1. We can’t refund partial amounts, it has to be the full amount. And, the amount has to match the full amount paid. 
      2. EX: $5, $100, $105
   6. You do not need to enter anything under Reason for refund
   7. Select the button Refund $__ via Authorize.Net Card Settings
   8. After you complete this process, the status of the order will changed from Completed to Refunded
3. Next, you will need to let the financial secretary know
   1. Copy the order number
   2. Email the financial secretary the order number and let them know it is a same day refund. They will be able to finish the process then. 
4. After that, Select Subscriptions
   1. Search for the student
   2. Click on the proper subscription 
   3. Under Subscription status, change from Active to Expired
   4. Select the Update button
5. Then, go to Buzz and search up the student
   1. If applicable, withdraw the refunded unit from their Buzz
   2. If applicable, change the registration end date to RR and leave a note saying the registration was refunded and must be paid again should the student wish to use the program anymore

If a student or parent requests a refund you will need to fill out a Refund Request Form.

• Fill in all applicable information and give hard copy to Emily.
  • She will fill out information on the Refund Request Google Sheet.
    • Use this form as a reference for…
      • When the check will be mailed
      • If you are unsure if another help desk member has already submitted a refund request for an order.
      • Check if there was a clerical error and someone never received their check (wrong name, wrong address etc.)
        • Make sure the address is correct by checking Skyward, the billing address is NOT  always accurate
      • Emily updates this form weekly
• The Financial Secretary (Emily) issues the refund and keeps a record of all of them.
  • When they’ll receive their check:
    • The typical procedure (unless there are exceptions like holidays and breaks) is that Emily has to submit refund requests to accounts payable by 5 PM on Tuesdays
    • If submitted by that deadline, a check will be printed and mailed by Thursday or Friday. The student/parent should receive the check within the next week
• After filling out the form and handing it to Emily, be certain to manually expire the student’s registration in the shopping cart so that they can’t try and purchase more courses without paying their registration again
  • We rarely, if ever, issue refunds for unit fees. Typically only registration fees are refunded in extenuating circumstances.
• Finally, be sure to leave a note on their Buzz account saying so and change their end date to RR.