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Same Day Refunds

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byJordan Bender
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  1. These refunds can only be done if the order was made on the same day. If it has been more than 24 hours, we cannot do this type of refund
  2. Go to WooCommerce and select Orders
    1. Search for the student
    2. Click on the order number
    3. Scroll down to where you’ll see the Refund button (it’ll be on the bottom left side of the Item box) 
    4. Click on Refund
    5. Under Refund amount, enter the exact amount available to refund 
      1. We can’t refund partial amounts, it has to be the full amount. And, the amount has to match the full amount paid. 
      2. EX: $5, $100, $105
    6. You do not need to enter anything under Reason for refund
    7. Select the button Refund $__ via Authorize.Net Card Settings
    8. After you complete this process, the status of the order will changed from Completed to Refunded
  3. Next, you will need to let the financial secretary know
    1. Copy the order number
    2. Email the financial secretary the order number and let them know it is a same day refund. They will be able to finish the process then. 
  4. After that, Select Subscriptions
    1. Search for the student
    2. Click on the proper subscription 
    3. Under Subscription status, change from Active to Expired
    4. Select the Update button
  5. Then, go to Buzz and search up the student
    1. If applicable, withdraw the refunded unit from their Buzz
    2. If applicable, change the registration end date to RR and leave a note saying the registration was refunded and must be paid again should the student wish to use the program anymore
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