- Go to WooCommerce and select Subscriptions
- Under the search bar that says “Search for a customer…”, type in the student’s ID number and then select Search Subscriptions on the right hand side.
- Under the Subscription column, find the correct course and select the number of the subscription to pull it up
- If the course is still listed in green as Active (even though it should be expired)…
- Under where is says Subscription Status (middle left of the screen), change the status to Expired
- Select Update on the right hand side of the screen (blue button)
- Go to Users and proxy as the student to double check this has fixed it and will allow them to resubscribe to the unit
- If the course is showing in red that it’s Expired, or in gray that it’s Cancelled…
- Trash all subscriptions for this unit.
- Go back to the list of all the student’s subscriptions, make extra sure you are selecting the correct ones, and move them to the trash by hovering over the status box on the left where it says Expired or Cancelled and selecting Trash underneath
- Go to Users and proxy as the student to double check this has fixed it and will allow them to purchase the unit again
- If not, you may have missed one and you’ll need to go back and look
- When the student goes to purchase, it will say Register Now instead of Resubscribe, but the student will not lose any work, they will still pick up where they left off.
- If the course is still listed in green as Active (even though it should be expired)…