When students have problems with their ESO Orientation, whether it’s preventing them from moving on in courses, etc, here are some possible troubleshooting fixes…
- Delete any older/duplicate orientation courses, do not just withdraw them. These can get in the way of courses being able to check if the most current one has been completed. See Deleting a Unit for instructions on how to do this.
- Make sure students have at least viewed the Welcome section of the orientation and scrolled down to the bottom, this does count towards completion
- If you are manually entering scores into their orientation, make sure you proxy as the student and view this Welcome section yourself so it’ll get a check mark
- If applicable, you can try and restore an older version of the orientation. See Restoring a Unit/Orientation on how to do this.
- If there is no orientation available to restore, you’ll need to add a new one for the student. See Manually Adding the Orientation Course on how to do this. Make sure you update the end date to match with the student’s registration date.